Customer Service

Customer Service & FAQ

How do you pronounce Babesta: The name of the company is pronounced: Babe sta since we are a Baby company!

What are your store locations: Follow this link for our store locations and store hours.

Kids Shoe size chart: Follow this link for our kids shoe size chart.

Why do we charge $6 for gift wrapping: We charge $6 to cover the shipping costs associated with the extra weight of the box and wrapping paper.

Packing Slip vs Invoice. What is the difference?: Generally we only include a packing slip in our orders. No pricing is mentioned on that document. Invoice is only used when shipping internationally as it is a requirement for customs declaration. If you have any concerns, please feel free to reach us at cs@babesta.com.

What do I do when I have a website issue: Questions and any issues with the website should be reported to our Web Master. We are very sorry of any issue you encountered with the site.

How do I check the balance of my Gift Certificate: If you have received an online Gift Certificate, you can check via this link. If you have a physical card, please call the store at 646-290-5508.

Can I order via the phone: Yes you can. Please call us at +1 (646) 290-5508 or +1 (877) 266-0420 from 10am to 8pm EST. Please have the item(s) name, number (or SKU), style or size available so that we can ensure the accuracy of your order.

What type of payment does Babesta accept: We accept all major credit cards, including Visa, Mastercard, Discover and American Express. We also accept Paypal.

How can I track my order: If you signed up to be a Babesta member, then you can log into your account (Log in Here) and see an update status of your order. If you have not signed up, you first should have received an email confirming your order, and then separately you will be receiving an email once it is shipped.

Instore/Curbside pickup: Babesta will contact the purchaser when an item is ready for store pick up and where/when it can be picked up. Babesta is not responsible if purchaser comes prior to verification and may not have the item ready. To pick up, purchaser must have a copy of the online confirmation, a photo ID matching the order and the CC matching the order. Purchaser will be asked to show the ID, CC, and sign a copy of the order confirmation. The signature will be compared to that on the card. Babesta has the right to ask for additional verification for phone orders or cancel orders that are flagged for fraud.

Is Babesta secure: Babesta is secure. We use Comodo SSL to secure all of our financial transactions. We also have daily scans done by VeriSign.

Why I am asked to pay more for shipping than I was quoted at check out: You have the right to cancelled you order before it gets shipped. At times the site does not properly quote the shipping costs to send your order. If the difference is large, we reserve the right to contact you to offer you the choice to either cancel your order or pay the difference.

Do you charge sales tax: We are a New York based company. As such we do charge New York Sales tax on all items shipping to New York.

Do I get a progress status on my order: For all online orders, you will first be receiving an email confirming your order. All orders are shipped within 1-2 days of receipt unless they are custom made, custom ordered, on back order or are out of stock. Once the item has been shipped a separate email will be sent with the tracking number. Once all items on your order have been shipped, the order status will be changed to Complete.

Inspecting Package(s) - Visible Damage: The shipment should always be inspected immediately upon delivery by recipient. If there are any damages noticed, the recipient should bring it to the shipper's attention, and then take the following steps: If the shipment shows visible signs of damage, the recipient should refuse the shipment and note the description of the damage on the shipper's receipt BEFORE SIGNING. Damages that occur in transit are unfortunate and we do sincerely apologize. Our guidelines are in place to protect everyone involved and help to expedite the process of sending replacements as quickly as possible. Please inform Babesta as soon as possible.

Inspecting Package(s) - Concealed Damage: The shipment should always be inspected immediately upon delivery by recipient. If there are any damages noticed, the recipient should bring it to the shipper's attention, and then take the following steps: Aside from visible damage, the recipient should also look for signs of concealed damage. Please note that although damages may appear minimal on the box, the inner contents of the package could be severely damaged. If any item(s) were received damaged, the recipient should report it to Babesta within 5 days of receipt of the merchandise to ensure proper steps can be taken to remedy the situation. Failure to do so will release Babesta LLC from all liability. Our guidelines are in place to protect everyone involved and help to expedite the process of sending replacements as quickly as possible. Please inform Babesta as soon as possible.

What do I do if my form of payment fails/denied/declined: If you feel that this is an error, please call us at +1(646) 290-5508 and will gladly take your order as a phone order. If you are using paypal, we will not be able to do so as you will need to log into your account to complete the transaction. If you are using a credit card and your bank refuses the transaction, we attempt to work with you and the bank to clear any potential blocks. If your card is declined because of insufficient funds, please replenish your account then re attempt to place your order. Unfortunately we do not accept checks.

Does Babesta Ship International: Babesta does ship internationally on most items. Some of the larger items such as furniture may require special service and possibly extra shipping costs beyond what the shopping cart may calculate. If that is the case, a Babesta representative will be contacting you with further information. You will have the choice to proceed or cancel your order without any penalty. Some items are for the US market only and we would not be allowed to ship internationally. If an order is placed for such an item, we will contact you about it.

What does Free Shipping mean?: Babesta at times may have a free shipping promotion. Free shipping is generally for clothes, toys and accessories. If you chose to accept free shipping, Babesta will ship your order the most economical way. Free shipping does NOT apply to international orders. If the website, somehow allows you to check out for an international order with free shipping, we reserve the right to cancel your order. Some items do not benefit from free shipping such as furniture, but if the promo does include some brand of furniture, then the delivery is curb side delivery only. That means you need to make the arrangements to pick the piece of furniture off the truck. We offer inside delivery and white glove services otherwise.; Please note: If you decide to return your order, you will be responsible for shipping it back in a secured way (with tracking). Once the item has been received, we will issue you a refund or store credit, minus the original cost of the outbound shipping fees.

Can I use my in store gift card to buy on the website?: Our number is +1 646 290-5508 if you need help using your card.

What is your online return policy: You have 10 days to return your item. If you return after the 10 days are up but less than 30 days, we will offer you a Store Credit equal to the purchase price minus the shipping cost. Store credit will be issued in the form of a Gift Certificate that can be redeemed online or in store. If you decide to redeem it at one of our stores (either by phone or in person), please have the certificate number handy or printed. Please check our terms and Conditions for further details. Not all items are returnable. Sale and custom orders are final.

How do I return something bought online: Note. You can create return requests only for products that are both returnable and the return time has not expired. If you do not see the Create return request form on the Order details page, the creation of the return request is impossible. It means that either the return time of the products in your order has expired or the type of item is non-returnable. Please call us if you feel this is an error + 1 (646) 290-5508.; Please note: If you decide to return your order, you will be responsible for shipping it back in a secured way (with tracking). Once the item has been received, we will issue you a refund or store credit, minus the original cost of the outbound shipping fees.

Customer Service

Customer Service & FAQ

General

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